Shipping & Return Policy
Shipping
Our signature caviar is shipped via UPS Overnight, meaning it will arrive in 24-48 hours, at most. Our caviar is a fresh product without preservatives. We package it carefully in a styrofoam cooler, with ice packs, and upon its arrival, should be put directly into the fridge until you’re ready to enjoy!
* Free overnight shipping is Mon 9am – Thu 3:30pm. All other orders ship the following Monday.
Shipping to Alaska & Hawaii: Paradise takes a little extra planning. Orders shipping to AK or HI must be 8 oz or more, and delivery may take up to 48 hours. Please plan to have someone available to receive your caviar and refrigerate it promptly upon delivery so it stays cold, happy, and ready for its spoon.
Insurance
All packages are being insured. Package insurance requires a signature for $500+ orders, please make sure to select the appropriate option on the checkout page. Contact us before your package is shipped if you will have issues accepting the delivery with the signature requirement.
Cut-off time
All orders must be placed by 4:00 PM EST, Monday through Thursday, to be processed for next-day delivery. Orders received after this time, or on Friday, will be processed on the next business day. No shipments will be dispatched on Fridays. Any modifications or cancellations to an order must be requested at least one business day prior to the scheduled shipping date.
Shipping Limitations
Due to shipping limitations, we are unable to ship packages for delivery on the following holidays or the day thereafter: New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. We are also unable to ship perishable goods for Monday deliveries.
Shipping to Alaska & Hawaii: Paradise takes a little extra planning. Orders shipping to AK or HI must be 8 oz or more, and delivery may take up to 48 hours. Please plan to have someone available to receive your caviar and refrigerate it promptly upon delivery so it stays cold, happy, and ready for its spoon.
Inspect your order
Please inspect all products the moment they arrive. If your shipment arrives tampered with or otherwise damaged, please contact FedEx or UPS and our customer service department immediately. Remember that the sooner you contact the carrier and our customer service department — the easier it will be to file a claim. And also remember to keep all packing and products exactly as they arrived.
Returns
Something fishy? Please contact us within 48 hours of delivery. We’ll ask for clear photos and a short video showing a spoon moving through the caviar so our team can get a good look at its texture and condition. Once we’ve reviewed everything, we’ll get back to you with next steps.
