Shipping & Return Policy
Shipping
Any order containing perishable products (e.g. caviar) will be shipped via FedEx Overnight, FedEx Home (1-day service), UPS Next Day Air, or UPS Ground (1-day service).
Due to the perishable nature of our products, we cannot deliver to P.O. boxes under any circumstances.
Insurance
All packages are being insured. Package insurance requires a signature for $500+ orders, please make sure to select the appropriate option on the checkout page. Contact us before your package is shipped if you will have issues accepting the delivery with the signature requirement.
Cut-off time
All orders must be placed by 4:00 PM EST, Monday through Thursday, to be processed for next-day delivery. Orders received after this time, or on Friday, will be processed on the next business day. No shipments will be dispatched on Fridays. Any modifications or cancellations to an order must be requested at least one business day prior to the scheduled shipping date.
Shipping Limitations
Due to shipping limitations, we are unable to ship packages for delivery on the following holidays or the day thereafter: New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. We are also unable to ship perishable goods for Monday deliveries.
Inspect your order
Please inspect all products the moment they arrive. If your shipment arrives tampered with or otherwise damaged, please contact FedEx or UPS and our customer service department immediately. Remember that the sooner you contact the carrier and our customer service department — the easier it will be to file a claim. And also remember to keep all packing and products exactly as they arrived.
Returns
We want every jar to hit. If something’s off, please email or call Hey Caviar immediately, and tell us what’s going on. Once we hear from you, we’ll send you a UPS return label, and you’ll ship the jar back to us for inspection.
Yes, you can open the jar, that’s totally fair. But if more than a few bites have been eaten, we can’t refund it (even we can’t un-caviar a situation).
Once your return arrives, we’ll inspect it and handle the rest.