Shipping & Return Policy

Shipping

Any order containing perishable products (e.g. caviar) will be shipped via FedEx Overnight, FedEx Home (1-day service), UPS Next Day Air, or UPS Ground (1-day service).

Due to the perishable nature of our products, we cannot deliver to P.O. boxes under any circumstances.

Insurance

All packages are being insured. Package insurance requires a signature for $500+ orders, please make sure to select the appropriate option on the checkout page. Contact us before your package is shipped if you will have issues accepting the delivery with the signature requirement.

Cut-off time

All orders must be placed by 4:00 PM EST, Monday through Thursday, to be processed for next-day delivery. Orders received after this time, or on Friday, will be processed on the next business day. No shipments will be dispatched on Fridays. Any modifications or cancellations to an order must be requested at least one business day prior to the scheduled shipping date.

Shipping Limitations

Due to shipping limitations, we are unable to ship packages for delivery on the following holidays or the day thereafter: New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. We are also unable to ship perishable goods for Monday deliveries.

Inspect your order

Please inspect all products the moment they arrive. If your shipment arrives tampered with or otherwise damaged, please contact FedEx or UPS and our customer service department immediately. Remember that the sooner you contact the carrier and our customer service department — the easier it will be to file a claim. And also remember to keep all packing and products exactly as they arrived.

Returns

All products are guaranteed to be fresh. However, they must be inspected immediately upon arrival—as credit will NOT be granted if unsatisfactory items are discarded or consumed (even partially). If you want to return any item, please keep all packaging intact. Also, all return claims must be made within 24 hrs of shipment receipt. At that time, a return authorization code will be issued. Once we receive and accept the claim, we will automatically resend the merchandise. Please note: returns will not be accepted without a return authorization code.

For claims made within 24 hrs of shipment receipt, we accept returns of all unopened items for a full refund minus any shipping fees. Unless for Hey Caviar’s fault or the unsatisfied condition of the product, the buyer is responsible for any return shipping costs.

Returns must be shipped to the following address:

3165 harkness avenue brooklyn ny 11235